Account
Access Frequently Asked Questions
How
do I sign up for Internet banking?
Once you have an account with us, you can bank online. To complete
the log in process, you will need one of your account numbers and
your telephone banking password. If you do not know your telephone
banking password, contact your Personal Banker.
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What
accounts can I view on the website?
You can view all checking accounts, savings accounts, Certificates
of Deposit and loans on which you are a signer or owner.
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What
functions can be performed on the website?
You can pay bills, view account balances, your current statement,
the previous month’s statement, view check images, search
for transactions or images, transfer funds between your accounts,
set up scheduled transfers, export transactions to personal financial
management software, change your log in password, change your email
address and reorder Deluxe checks.
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How
current is my account balance?
Balances are current and reflect all transactions presented the
current business day.
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What
is the cut-off time for transactions to appear on the current business
day?
All online transactions performed prior to 6:00 pm CST will show up
on the current business day. Those completed online after 6:00 pm
CST will be dated with the following business day.
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How
do I transfer money on the website?
You have a few options with transferring money online. The fastest
way is to click the Express Transfer button. Here you can quickly
select which account to debit, which account to credit and the amount
to transfer.
You can also
schedule a recurring transfer by selecting New Scheduled Transfer
from the drop down menu under the Transfers button. Enter the required
information and click the Submit button.
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Are
there receipts for transfers?
Once a transfer has been completed, you will receive a summary of
the transaction, date and time completed, as well as a confirmation
number. You may print this and keep as a receipt for your records.
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How
do I export transactions to my personal financial management software?
Online banking customers have the ability to export account transactions
to financial management software, such as Microsoft Money, Intuit
Quicken or Intuit QuickBooks.
Click Export
Transactions from the drop down menu under the Transactions button.
Enter the necessary information, choose the file export format and
click the Export button. Follow your financial management software’s
instructions to import the data into your software application.
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How
do I sign up for bill pay?
Once logged into your accounts, click the Pay Bills button. From
the window that appears, select Enroll in Bill Pay or Enroll in
Small Business Bill Pay. You will then be taken to the bill pay
enrollment page.
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I
have a question about a bill pay transaction. Whom should I contact?
CheckFree Customer Service is available Monday through Friday, 6:00 am to
7:00 pm CST, and Saturday, 8:00 am to 12:00 pm CST. Their toll-free number is 800.268.5652.
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