Security
Frequently Asked Questions
How
secure are my accounts on the Internet?
Our site utilizes 128-bit encryption to secure your confidential
account information. You need to use a browser that is current and
supports this high level of encryption in order to access First
American Bank’s online banking. We also use a Multi-factor Authentication system called PassMark. PassMark
verifies your identity in two ways. Every time you log in to Internet
banking, First American Bank identifies you, and it lets you identify
First American Bank using a secret image and pass phrase.
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What
is 128-bit encryption?
Encryption is used to secure your confidential financial information
on our website. When data is sent, it is scrambled so that it cannot
be understood by unauthorized people. The data is then unscrambled
when it is received by First American Bank.
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What
is my Access ID?
Initially, this is any one of your account numbers. After completing
the first time log in, you will be prompted to change your Access
ID.
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What
is my password?
This is the telephone banking password given to you when you opened
your account. After completing the first time log in, you will be
prompted to change your password.
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What
if I forget my Access ID?
Contact your Personal Banker. After verifying your identity, your
Personal Banker will tell you your Access ID. This information cannot
be disclosed via email.
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What
if I forget my password?
Contact your Personal Banker. After verifying your identity, your
Personal Banker will reset your password using a general term or
phrase. This information cannot be disclosed via email. The next
time you log into your accounts, the system will prompt you to change
your password once again to ensure you are the only one who knows
that information.
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How
do I change my Access ID?
Contact your Personal Banker. After verifying your identity, your
Personal Banker will change your Access ID.
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How
do I change my password?
Once you have logged into your accounts, click the Change Password
button. Enter your current password and then your new password.
Click the Submit button.
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What
if my new password is not accepted?
Be sure your new password is 6-17 characters in length, including
at least one numeric and one alpha character.
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I
am doing the first time log in but it won’t accept my new
Access ID. Why?
If the Access ID you are choosing is already being used by someone
else, you will not be able to use that same Access ID. The system
will ask you to choose another Access ID.
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Will
I be locked out after so many failed attempts to log in?
Yes. You are allowed 6 failed log in attempts before the system
locks you out. You will receive a message informing you that you
are locked out and to contact First American Bank.
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