Online Banking Direct Login

For your convenience you can now access your account directly from the homepage.

  1. Use dropdown to select account type
  2. Enter your Access ID (not password)
  3. Click "Go" or press ENTER
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MasterCard SecureCode® Frequently Asked Questions 

 

Registering for SecureCode® 

Q: How do I enroll in MasterCard SecureCode®?

A: There are two ways to enroll:

  1. You may go to www.Shazam.net/securecode® at any time. Once you have enrolled at Shazam.net, then that information is communicated by Shazam to MasterCard.
  2. You will be prompted via a pop up screen at any participating merchant’s website as you complete your purchase.

Q: How do I select a PIN number?

A: You will be prompted to select a six digit PIN number; there are no other requirements. For added security, we recommend selecting something other than your debit card PIN number for a portion of the SecureCode®.

 

Q: What cards can I register with MasterCard SecureCode®?

A: You can register any existing MasterCard cards, debit or credit, as long as they are issued by a participating issuer.  There is no limit to how many cards you can register.

 

Q: Why am I asked for personal information during registration?

A: This is a security precaution to verify the person registering is the real cardholder. The information you provide is checked against the information your card issuer has on file. For further security, you are asked for the signature panel code number (the last three digits that appear on the back of your card) to be sure you have physical possession of the card being enrolled.

 

 

Using Your SecureCode® 

Q: How do I use my SecureCode®?

A: When you make a purchase at a participating merchant, a window will pop up requesting your SecureCode®. After reviewing the details of your purchase simply enter your SecureCode® to complete your purchase.

 

Q: Can I start shopping with my SecureCode® as soon as I register?

A: Yes, no waiting period is necessary. You can begin using your SecureCode® immediately after completing registration.

 

Q: How will the online merchant know that my card is protected by MasterCard SecureCode®?

A: When you shop at participating online merchants, using a card you have enrolled in MasterCard SecureCode®, your MasterCard card number is automatically recognized, resulting in the pop up window that asks for your SecureCode®.

 

Q: Can I still make purchases at merchants that do not participate in the MasterCard SecureCode® service?

A: Yes, but you will not be asked for your SecureCode® at these merchants. Just follow the traditional checkout process to complete your purchase.

 

Q: What if I've forgotten my SecureCode® and am unable to log in?

A: Return to the registration site, click on the "Forgot SecureCode®'" link, and follow the instructions to re-enroll your card and replace your previous SecureCode®.

 

Q: Can I change my SecureCode®?

A: Yes, return to the registration site and access the "Account Assistant" feature by clicking on the "Login" button. You can then change your SecureCode® to anything you want as long as it meets your Issuers SecureCode® configuration.

 

Q: How can I deactivate the SecureCode® feature?

A: Return to the registration site and access the "Account Assistant" feature by clicking on the "Login" button. You can then remove the SecureCode® feature from your card.

 

Q: What if my card expires or my billing information changes?

A: Your card issuer automatically updates this information in your profile.

 

Q: What if I cancel my existing card then get a new one with a different account number?

A: You will need to register the new card; simply return to the registration site and complete the registration process with your new card.

 

Q: Aren't I already protected by zero liability?

A: If your MasterCard card is issued in the United States it features zero liability. However, MasterCard SecureCode® provides additional protection and peace of mind above and beyond zero liability — saving you time, aggravation and the hassle of disputing a charge that isn't yours.


 

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