Imagine while you’re at the neighborhood grocery buying a few staples, you simultaneously make a purchase in Europe. Not only is this unlikely—it’s impossible.

Identifying our client’s general spending patterns and looking for transactions that appear out of the ordinary is just another way we reduce your risk of fraud. If a suspicious transaction is detected, you will be contacted by someone from the bank, or a fraud specialist calling on our behalf, to verify the transactions. All information is kept strictly confidential. If the transaction is valid, no action is taken. If you confirm the transaction is fraudulent, we will immediately eliminate the card’s access to your account, making it impossible for the card to be used for further unauthorized transactions.

First American Bank, or fraud specialists working on our behalf, will never send a text message to your cell phone, or email you regarding potentially fraudulent transactions. You will always receive a phone call. That is why it is critical we have your current telephone numbers on file. If we are unable to make timely contact with you, your ability to use your debit card will be impeded. We don’t want you experiencing such an inconvenience!

If you have questions about this system, please contact your personal or business banker.